Shipping policy

Shipping Policy – @TeflonMedia Merch

Last updated: 11/12/25

1. Order Processing

Orders are processed Monday through Friday (excluding holidays).
Processing times vary depending on whether your order is fulfilled by Printful or Teflon Media:

  • Printful Orders (Dropshipped Items):
    These include apparel, hats, and other print-on-demand merchandise.

    • Processing time: 2–5 business days before shipping.

    • Shipping time: 5–10 business days for U.S. orders, depending on destination.

    • International shipping: 7–21 business days (may vary based on customs and local carriers).

  • Teflon Media Shipped Items (Gear, Accessories, or Limited Edition Items):
    These are shipped directly from our studio.

    • Processing time: 1–3 business days.

    • Shipping time: 3–7 business days (U.S. only unless otherwise noted).

2. Split Shipments

If your order contains both Printful and Teflon Media items, you may receive multiple packages. Tracking numbers for each shipment will be sent as soon as they are available.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location, order weight, and the shipping method selected.
For Printful items, rates are automatically calculated by Printful’s fulfillment system.
Teflon Media offers flat-rate or carrier-calculated shipping for gear and accessories.

4. Tracking Your Order

Once your order ships, you’ll receive an email confirmation with tracking information.
If you ordered multiple items, you may receive separate tracking numbers.

5. International Shipping

International customers are responsible for all customs duties, taxes, and import fees.
We are not responsible for delays caused by customs or postal services in the destination country.

6. Lost or Delayed Packages

If your package hasn’t arrived within the expected delivery window:

  • Please first check your tracking number for any updates.

  • Allow an additional 5 business days before contacting support.
    If the package is confirmed lost by the carrier, we’ll work with Printful or our internal shipping team to resolve the issue.

7. Incorrect Addresses

Please double-check your shipping address before submitting your order.
If you enter an incorrect address and the order ships, we cannot guarantee its recovery or replacement.

8. Damaged or Defective Items

If your item arrives damaged or defective, please email [your email address] within 7 days of delivery with photos of the issue.
We’ll replace the item or issue a refund at no additional cost.

9. Contact Us

For any questions regarding shipping or delivery, please contact us:
📧 Email: Merch@teflonmedia.com
📍 Address: 3799 Main St,#8751,Atlanta, GA 30337

 Response Time: Within 1–2 business days.